Your information, and who can see it.
You're being asked to put your whole life in one place. That's a big ask, and you should want to know exactly how it's handled before you do it. Here's the straight version.
How it's stored
Everything you save is scrambled before it is written down. If somebody walked out of a data center with the actual hard drive, what they would have is nonsense. Not your passwords, not your documents, not your notes.
The scrambling method is called AES-256, and it is applied automatically to everything you put in, so nothing gets missed.
How it travels
When your information goes from your phone or computer to us, it is scrambled the entire way. Somebody sitting on the same coffee shop wifi as you cannot read any of it. That is true when you save something, and it is true when a Trusted Contact opens it.
Who can open it
This is the part people actually worry about, so we will be specific.
Nothing is shared until you share it. A brand new account can be seen by you and nobody else.
You pick your Trusted Contacts by name, and you pick what each one can see. You choose item by item, not all or nothing. The person who handles your insurance does not need your passwords.
You can take somebody's access away at any time, right away, without explaining yourself to anyone.
Nothing opens by accident. A Trusted Contact only ever sees what you handed them.
Getting into your account
Your password gets you in. You can also turn on a second step, where we send you a short code that you have to enter as well. With that turned on, somebody who steals your password still cannot get in.
You can see every phone and computer that is signed in to your account, and sign any of them out, from anywhere.
What we don't do
We do not sell your information. Nobody can pay us to contact you. We do not read through what you save to build a picture of you.
If we ever list professionals who paid to be there, it will say so on the listing, and it will still be you reaching out to them, never the other way around.
There is no version of this business where your private life becomes somebody else's product.
Your legacy messages
Messages, video and files you set to arrive years from now are scrambled the same way as everything else, and they stay sealed until the date you picked. Nobody here opens them. They are not ours to read.
If something looks wrong
If you spot a security problem, or something about your account does not look right, write to security@bluejaycares.com. A real person reads it, and we would much rather hear about it from you than not.
Want to know what actually sets off a legacy delivery, what we will not do with your information, and where we are not finished yet? Read the two questions nobody in this business answers.
Last updated: August 2026